One of the lesser-discussed but practically important changes in the October 2024 NDIS reforms is the introduction of a strict time limit on submitting claims. From 3 October 2025, invoices for NDIS supports must be submitted within two years of the support being provided. Here is what that means for participants and providers.
The New Rule
Under the new legislation, a claim for payment for an NDIS support cannot be submitted to the NDIA if more than two years have passed since the support was delivered. This applies to all claims from 3 October 2025 onward.
For the first twelve months after the law came into effect — that is, between 3 October 2024 and 3 October 2025 — the NDIA honoured claims for supports provided before the legislation, regardless of how old they were. That grace period has now closed.
Why Does This Matter?
In the past, it was not uncommon for providers or participants to submit invoices for supports delivered many months or even years earlier. This created administrative challenges and made it harder for the NDIA to manage the scheme’s finances accurately. The two-year rule brings the NDIS into line with standard invoicing practices and improves financial transparency.
What Should Participants Do?
Participants should ensure they are keeping track of supports they receive and that their providers are submitting claims promptly. If you have plan management, your plan manager should be monitoring this on your behalf. If you self-manage, it is worth building a habit of reviewing and reconciling claims regularly.
What Should Providers Do?
Providers should review any outstanding invoices and submit them as soon as possible. Any service delivered more than two years ago can no longer be claimed. Providers who use plan management should work with plan managers to ensure their billing processes are up to date.
Azalea Care maintains clear and timely billing practices in line with NDIS requirements. If you have questions about how this rule affects your services with us, please do not hesitate to get in touch.